To find out what type of waste goes in each bin, you can view our waste guides below:

• General Waste Bin: GeneralWaste.pdf
• Recycling Bin: RecycleBin.pdf
• Food Waste Bin: FoodWaste.pdf

These guides show what can go in each bin to help prevent contamination.

If your payment was made less than 48 business hours before your collection, please ring the office to let us know so we can try to contact the driver.

Office hours:

• Monday to Friday: 8:00?am - 5:30pm
• Saturday: 8:00?am - 12:00pm

Please note: Payments made after 5:30pm for collections the next morning cannot be accommodated, unfortunately.

We require 30 days notice to close an account.

Please tell us your last collection date. We will close your account from that date and arrange for the bins to be removed.

Yellow & Orange Weather Warnings
KWD operates as normal during Yellow and Orange weather warnings.

Collections will go ahead as scheduled. It is up to each customer to decide whether they wish to put their bins out.

Red Weather Warnings
If a Red weather warning is in place, we will send a text message to advise customers about their collection.

If a bin has been damaged and you need a replacement, email us at info@kwd.ie with:

• Your KWD account number
• Photos of the damaged bin(s)

If the damage is due to normal wear and tear, and over 5 years old - replacement is free.

If the damage is not due to wear and tear (e.g. fire damage), the replacement cost is €30 per bin. Payment must be made before the new bin is ordered.

The introductory offer is available to new customers only for the first 6 or 12 months, depending on the plan selected.

What happens after the introductory period ends?
You will receive a bill that includes:

• The service fee for the next 6 or 12 months
• Charges based on the recorded weight of your general waste and food waste bins from the previous 6 or 12 months
• Recycling (included in the service fee)

What if the property already has waste history?
If you are signing up at a property that already has weight history with us, you must provide proof that you have recently moved in (e.g. lease agreement or property deed dated within the last 3 months).

If proof is not provided:

• You will be responsible for previous weight charges linked to the property
• You will not be eligible for the introductory offer

What can I do if my 25L food waste bin is too small?

• You can collect an additional food waste bin free of charge from our office.
  Delivery is available for €5 (please phone our office to arrange).

Customers can have up to 3 food waste bins.

Please note:
We only supply 25L food waste bins for domestic customers. Larger bins or bins with wheels are not available.

Follow these instructions:

• Log in to your online account using your account number and password (from your last invoice).
• Go to Bin Collection History.
• Check your last collection date - collections are every two weeks from that date.

Bank Holiday Notice:
If your collection falls on a Bank Holiday Monday, it will be collected on the Saturday before instead.

Yes, we provide locked bins.

• Cost: €35 per bin
• To order: Please ring the office on 064 6635666
• The bins are fitted with gravity locks

Once you sign up:

• We'll process your account and send you a welcome email.
• We'll arrange delivery of your bins - you should receive them within 7 business days.
• You'll get confirmation of your collection details.

If your bin wasn't collected, please check the following before reporting it:

• Was your account paid on time? Payments must be made at least 48 business hours before collection.
• Is your account up to date? You can check your expiry date online.
• Do you have the correct collection day? (Check your last collection date online; collections are every two weeks.)
• Was your bin placed out the night before collection?
• Was the bin contaminated with incorrect waste? (See our FAQ item about that elsewhere on this page.)
• Did you receive any text messages? We notify customers if there's a truck breakdown or service disruption.

If none of the above apply and your bin was still not collected, please ring 064 6635666 and we'll be happy to help.

You can pay by:

• Logging in online
• Bringing your bill to the post office
• Calling into our office
• Phoning 064 6635666 to pay by card

We also offer Direct Debit monthly payments. Please phone or email the office to request a Direct Debit mandate on info@kwd.ie or 064 6635666

Please check our Service Area Map first to see if we service your new address.

Then email us with your:

• Account number
• Current address
• New address

We'll confirm if your new area is covered and update your details if it is.

You can move your bins yourself but if you're unable to do so, we can arrange this for you.

Please allow up to 2 weeks for bins to be relocated.